Gambiva

Terms and Conditions

These terms govern your use of our platform and form a binding agreement between you and Gambiva. By creating an account, you confirm that you accept these conditions in full and agree to use our services responsibly.

Under our operating licence issued by the Anjouan Gaming Authority, Union of Comoros, licence number ALSI-202409012-FI1, we provide online casino services to eligible players. This licence authorises us to offer real-money gaming products in accordance with the laws applicable to our operation.

We reserve the right to amend these terms at any point, and updated versions take effect once published on our platform. Continued use of our services after any update constitutes your acceptance of the revised terms. We recommend checking this page periodically so you stay informed of any changes affecting your account.

2. Account opening and eligibility

All users must be at least 18 years of age to register an account with us. Only one account per person, household, or IP address is permitted under our policy.

We require accurate personal information at the point of registration, including your full name, date of birth, and residential address. Providing false details may result in account suspension or permanent closure. Residents of jurisdictions where online gambling is restricted or prohibited are not eligible to use our services, and we reserve the right to decline registration at our discretion.

If we discover a duplicate account or ineligible registration, we may void associated winnings and withhold deposited funds pending review.

3. KYC and identity verification

Identity verification exists to protect both our players and our platform from fraud, underage access, and misuse of our services. This process allows us to confirm that account holders are who they claim to be.

We may request documents such as government-issued identification, proof of address, or payment method verification at any stage of your account lifecycle. Withdrawals, bonus payouts, and certain account features may be paused until verification is complete. We process this information in line with our data protection obligations and only retain it for as long as necessary.

Failure to provide requested documentation within a reasonable timeframe may lead to restricted account access.

4. Account security and password confidentiality

Your account security is your responsibility once credentials have been issued. We ask that you keep your login details confidential and avoid sharing them with anyone, including friends or family members.

We apply industry-standard encryption and monitoring systems to protect accounts from unauthorised access. Should you suspect unusual activity on your account, you should contact our support team immediately so we can investigate. We are not liable for losses resulting from compromised credentials where reasonable care was not taken by the account holder.

5. Deposits and account funding

We accept a range of payment methods for account funding, which are displayed within the cashier section of our platform. Minimum and maximum deposit limits may apply depending on the method selected.

Deposited funds must belong to the account holder, and third-party payments are not accepted under any circumstances. We reserve the right to request proof of payment ownership before processing a deposit or related withdrawal. Transaction fees, where applicable, will be clearly displayed before you confirm payment.

  • Deposits are typically processed instantly once payment is confirmed
  • We may impose temporary deposit limits for new accounts during review
  • Funds deposited in error should be reported to our support team promptly

6. Withdrawal procedures and verification

All withdrawal requests must pass identity verification before funds are released. This applies regardless of how long an account has been active or how many previous withdrawals have been completed.

We process withdrawals to the original deposit method wherever possible, in accordance with anti-money laundering requirements. Processing times vary depending on the payment provider and the outcome of our internal review. Withdrawal limits may apply, and we reserve the right to split large payouts into instalments where necessary.

Incomplete or inconsistent account information may delay withdrawal approval until the discrepancy is resolved.

7. Bonus rules and wagering requirements

We want to be clear about how our promotional offers work, since bonus terms vary between individual promotions. Each bonus carries its own wagering requirement, expiry period, and eligible game restrictions, all of which are listed on the relevant promotion page.

Bonus funds and associated winnings remain subject to wagering completion before withdrawal becomes available. Using bonus funds in a manner inconsistent with their intended purpose, including coordinated play or exploiting promotional mechanics, may be treated as bonus abuse. This can lead to forfeiture of bonus winnings, removal of promotional access, or account restrictions.

We encourage players to read individual bonus terms carefully before opting in.

8. Inactive and dormant accounts

Accounts without login activity for an extended period are classified as dormant under our internal policy. This classification exists to manage account security and reduce the risk of unauthorised access to unused accounts.

We may apply a dormancy fee to inactive accounts holding a balance, deducted on a periodic basis as outlined in our fee schedule. Players will typically receive notice before dormancy fees are applied, where contact details on file permit this. Reactivating a dormant account may require renewed identity verification.

9. Game fairness and RNG systems

Under our commitment to fair play, all games offered through our platform operate using certified random number generator technology. These systems are independently tested to confirm that outcomes are random and not subject to manipulation by either party.

Game outcomes are determined entirely by the RNG at the moment of play and cannot be predicted or influenced by account history or wagering patterns. We do not guarantee specific winning outcomes, and all results reflect the mathematical probabilities built into each game. Return-to-player percentages are published where provided by our game studio partners.

10. Prohibited conduct and fraudulent activity

Users must not engage in fraudulent, collusive, or manipulative behaviour anywhere on our platform. This includes but is not limited to chip dumping, the use of bots or automated software, exploiting technical errors, and coordinating with other accounts to gain unfair advantage.

We treat suspected fraud with particular seriousness given the financial and reputational risks involved. Any account found engaging in prohibited conduct may be suspended immediately pending investigation, and associated funds or winnings may be withheld or voided. This includes activity such as identity misrepresentation, chargeback fraud, use of stolen payment methods, and attempts to circumvent our verification processes.

Users have the right to appeal a suspension decision by contacting our support team with supporting evidence, and we review all appeals on a case-by-case basis. Repeated violations or serious fraud may result in permanent account closure and referral to relevant authorities where required by law.

11. Responsible gambling and self-exclusion

Your wellbeing matters to us, and we provide a range of tools designed to help you stay in control of your play. These include deposit limits, session reminders, time-outs, and full self-exclusion options accessible through your account settings.

Self-exclusion requests are processed promptly once submitted, and reactivation during the chosen exclusion period is not permitted under any circumstances. We encourage anyone concerned about their gambling habits to make use of these tools or reach out to independent support organisations for further guidance.

12. Complaints and dispute resolution

We handle complaints through our dedicated support channels, and most issues are resolved through direct communication with our team. A complaint should be submitted with relevant account details and a clear description of the issue.

Where a complaint cannot be resolved internally, players may escalate the matter to an independent alternative dispute resolution service linked to our licensing authority. We aim to respond to formal complaints within a reasonable timeframe and keep players informed throughout the review process.

13. Intellectual property rights

There's no ambiguity here regarding ownership of our platform content. All logos, graphics, software, and game assets displayed through our services remain the property of Gambiva or our licensed content providers.

Users are not permitted to copy, reproduce, distribute, or modify any part of our platform without prior written consent. Unauthorised use of our intellectual property may result in legal action and immediate termination of account access.

14. Anti-money laundering policy

As required under applicable anti-money laundering regulations, we maintain strict procedures to detect and prevent the misuse of our platform for illicit financial activity. This policy applies to every transaction processed through our services, regardless of amount.

We monitor deposit and withdrawal patterns for signs of suspicious activity, including structuring, rapid fund movement, and inconsistent source-of-funds information. Enhanced due diligence may be applied to accounts showing unusual transaction behaviour, and we reserve the right to request additional documentation at any time. Accounts suspected of involvement in money laundering will be suspended immediately, and relevant findings may be reported to the appropriate financial authorities.

Players are required to cooperate fully with any AML-related request, and failure to do so may result in permanent restriction of account access and withheld funds.

15. Voluntary account closure

Account closure exists for players who wish to stop using our services for personal reasons unrelated to responsible gambling concerns. This request can be made at any time through our support team.

Once a closure request is confirmed, we process any eligible pending withdrawals before finalising the account shutdown. Outstanding bonus funds tied to active wagering requirements are typically forfeited upon closure. Reopening a closed account may require renewed verification depending on the length of inactivity.

16. Governing law and jurisdiction

These terms are governed by the laws applicable to our operating licence issued by the Anjouan Gaming Authority, Union of Comoros. Any disputes arising from your use of our services will be handled in accordance with this legal framework.

Where local consumer protection laws in your country of residence grant additional rights, those rights remain unaffected by this agreement where legally required. We encourage players to seek independent legal advice if they have concerns about how these terms apply to their individual circumstances.

Gambling is restricted to users aged 18 and over. If you feel your gambling is becoming a concern, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. Please play responsibly and only wager what you can afford to lose.