Gambiva

Privacy Policy

At Gambiva, protecting your personal data is something we take seriously every single day. This policy explains what information we collect, why we collect it, and how we keep it safe when you use our platform. We are registered in Curaçao under licence 8048/JAZ, and we process personal data in accordance with the General Data Protection Regulation (GDPR) wherever it applies to our players.

1. Nature and scope of personal data collected

When you register an account with us, we collect certain details to set up and manage your profile properly. This includes information you provide directly, as well as data generated automatically as you interact with our casino.

We collect this because gambling regulations require verified identity and because we need accurate records to process your transactions safely. Without certain data points, we simply cannot offer you an account or process withdrawals correctly.

  • Identity details such as full name, date of birth, and nationality
  • Contact information including postal address and phone number
  • Financial data such as payment method details and transaction history
  • Technical data including IP address, device type, and browser information
  • Behavioural data such as gameplay activity and session duration
  • Verification documents submitted during identity checks

2. Purposes and objectives of data processing

Your data is yours, but we use parts of it to run our services properly. We process personal data for a range of operational, legal, and security-related reasons connected directly to your use of our platform.

Under GDPR, we rely on different legal bases depending on the purpose, including contract performance, legal obligation, and legitimate interest. What this means for you is that every processing activity we carry out has a clear, lawful justification behind it.

  • Account creation, verification, and ongoing account management
  • Processing deposits, withdrawals, and payment transactions
  • Meeting anti-money laundering and know-your-customer obligations
  • Detecting and preventing fraud or suspicious activity
  • Communicating important account or service updates
  • Improving our platform through analytics and performance monitoring

3. Security measures and technical integrity

We want to be clear about how seriously we treat data security. Our systems use encryption protocols, firewalls, and restricted access controls to protect your information from unauthorised access, loss, or misuse. Every server handling sensitive data sits behind layered security measures, and access is limited strictly to personnel who need it to perform their duties.

Our commitment to technical integrity doesn't stop at storage. We regularly review our infrastructure, apply security patches, and monitor for unusual activity across our network. Payment data in particular is handled through secure, encrypted channels that meet recognised industry standards. If a security incident ever affected your data, we would act quickly and transparently in line with our legal obligations.

4. Sharing information with third parties

There's no ambiguity here: we don't sell your personal data, and we only share it where it's genuinely necessary to run our services or meet legal requirements. Any third party that receives your data is bound by strict confidentiality and data protection obligations.

Sharing happens selectively and always for a defined purpose, such as processing a payment or verifying your identity. We maintain agreements with each category of partner to ensure your data remains protected throughout the process.

  • Payment processors and banking partners handling transactions
  • Identity verification and KYC service providers
  • Regulatory bodies and law enforcement where legally required
  • IT infrastructure and cloud hosting providers
  • Fraud prevention and risk management services
  • Marketing partners, only where you have given consent

Every time you visit our platform, small files called cookies are placed on your device to help things run smoothly. We use cookies for essential functions like keeping you logged in, remembering your preferences, and understanding how players use our site. You can manage or disable cookies through your browser settings at any time, though doing so may affect how certain features of our platform work.

6. Data retention period

We keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal and regulatory retention periods. Financial and verification records are typically retained for several years after account closure, as required under gambling and anti-money laundering legislation. Once retention periods expire, we securely delete or anonymise the data concerned.

7. User rights over their data

You have full control over your personal data, and GDPR gives you specific rights you can exercise at any time. These rights allow you to understand, correct, or limit how we use your information.

If you wish to exercise any of these rights, you can contact our team directly and we will respond within the timeframes required by law. In some cases, we may need to verify your identity before processing certain requests.

  • The right to access the personal data we hold about you
  • The right to rectification of inaccurate or incomplete data
  • The right to erasure, sometimes known as the right to be forgotten
  • The right to object to certain types of processing
  • The right to data portability, allowing you to receive your data in a usable format

8. International data transfers

As required by United Kingdom and EU data protection standards, any transfer of your data outside the UK or European Economic Area is carried out under appropriate safeguards. This may include standard contractual clauses or equivalent mechanisms recognised under GDPR. We assess each transfer carefully to ensure your data continues to receive a comparable level of protection, regardless of where it is processed.

9. Privacy policy updates

We may update this policy from time to time to reflect changes in our services, technology, or legal obligations. When we make significant changes, we will take reasonable steps to notify you, such as a notice on our platform. We encourage you to review this page periodically so you stay informed about how we handle your data.

10. Contact information

If you have questions about this policy or how we handle your personal data, our team is ready to help. We aim to respond to all privacy-related enquiries promptly and in accordance with our legal obligations under GDPR.

You can also reach out if you wish to exercise any of your data protection rights or raise a concern about how your information has been processed. We take every enquiry seriously and will guide you through the next steps.

Responsible gambling

Gambling should always stay enjoyable and within your control. If you feel it's becoming a problem, free and confidential support is available through GamCare on 0808 8020 133. Our platform is intended for use by individuals aged 18 and over only.