Gambiva

Responsible Gambling

1. Our commitment to responsible gambling

We understand that gambling can be fun, but it can also become a struggle for some people. That's why responsible gambling sits at the heart of everything we do at Gambiva, not as an afterthought but as a genuine priority. We're here to help you enjoy our games while staying in control.

Our platform operates under Curaçao license 8048/JAZ, and we also work closely with UK safer gambling frameworks, including GAMSTOP, to protect players based in the United Kingdom. We've built a range of tools designed to give you choice and control over your play. You're never alone in this, and we want you to know that support is always within reach.

2. Recognising problem gambling signs

Problem gambling affects people differently, and the signs aren't always obvious at first. Sometimes it creeps in slowly, through small habits that build over weeks or months. Other times it's more sudden, triggered by stress, loss chasing, or a difficult period in life.

  • Spending more money or time gambling than you planned
  • Chasing losses by betting more to try to win back money
  • Borrowing money or selling possessions to fund gambling
  • Feeling anxious, irritable, or guilty about your gambling habits
  • Lying to family or friends about how much you gamble
  • Neglecting work, relationships, or responsibilities because of gambling
  • Gambling to escape from stress, boredom, or negative feelings

3. Self-assessment tools and awareness

Setting aside a few minutes to check in with yourself can make a real difference. We encourage every player to pause occasionally and ask honest questions about their gambling habits. It's not about judgement, it's about awareness.

  • Have you gambled more than you intended to in the past month?
  • Do you feel restless or irritable when trying to cut back?
  • Have you lied to anyone about how much time or money you spend gambling?
  • Have you borrowed money or gone into debt because of gambling?
  • Do you gamble to escape problems or relieve feelings of helplessness?
  • Has gambling ever caused arguments with family or friends?

If you answered yes to several of these, it might be worth reaching out for support or using one of our control tools below. Recognising a pattern early is one of the most useful steps you can take.

4. Deposit limits and budget management

Your wellbeing comes first, and managing your budget shouldn't feel complicated. We give you the ability to set limits on how much you deposit, giving you a practical way to stay within what you can afford. These limits are simple to activate and adjust directly through your account settings.

  • Daily deposit limits
  • Weekly deposit limits
  • Monthly deposit limits
  • Loss limits across a set period
  • Wager limits per session or day

Lowering a limit takes effect immediately once confirmed. Increasing one involves a short cooling-off period, giving you time to reconsider before any change applies.

5. Time limits and session controls

Losing track of time happens more easily than people expect, especially during longer gaming sessions. We provide session timers and time-based alerts so you always know how long you've been playing. You can set these limits in advance and adjust them whenever you need to.

Once a session limit is reached, you'll receive a clear notification and the option to log out or take a break. This small pause can help you reflect on whether to continue. We'd rather you play within comfortable limits than lose track entirely.

6. Self-exclusion options

It's okay to take a break, and sometimes stepping away completely is the healthiest choice. We offer several self-exclusion routes depending on what you need, from short cooling-off periods to permanent account closure. You remain in control of the length and type of exclusion you choose.

  • Temporary self-exclusion for 24 hours, 7 days, or 30 days
  • Extended self-exclusion for 6 months or longer
  • Permanent account closure
  • GAMSTOP registration, which restricts access across all UK-facing gambling platforms

Once self-exclusion is active, we won't send you marketing communications and reactivation won't be possible until the chosen period has expired. If you're based in the UK, we strongly recommend registering with GAMSTOP as an added layer of protection across multiple operators.

7. Reality checks and account activity alerts

Every player is different, and a quick reminder during play can be enough to prompt a useful pause. We send reality check notifications at intervals you choose, summarising your session length and activity so far. These pop-ups give you the chance to continue or log off with full awareness of your time spent.

We also monitor account activity for unusual patterns, such as rapid increases in deposits or prolonged sessions. When something stands out, we may reach out directly to check in and offer support or point you towards our available tools.

8. Protection of minors and underage access prevention

Under UK regulation, gambling is strictly limited to those aged 18 and over, and we take this boundary seriously. Every account on our platform goes through identity verification before withdrawals are processed, helping confirm that players meet the legal age requirement. We also recommend that parents and guardians install filtering software on shared devices to prevent underage access.

If we have reason to believe an account belongs to someone under 18, we will suspend it immediately and investigate further. Protecting minors isn't optional for us, it's a fundamental part of operating responsibly.

9. Support organisations and professional help

You're not alone if gambling starts to feel like more than you can manage. Independent organisations across the UK offer free, confidential support to anyone affected by gambling, whether that's you or someone close to you. Reaching out doesn't cost anything and doesn't require you to have all the answers first.

  • National Gambling Helpline (GamCare) - 0808 8020 133
  • BeGambleAware - 0808 8020 133
  • GamStop - self-exclusion for UK online gambling sites
  • Gamblers Anonymous UK - support meetings nationwide
  • Gambling Therapy - online support service

10. How to contact our responsible gambling team

We're here to help whenever you need us, and our responsible gambling team is trained to handle these conversations with care and discretion. You can reach out through our account support channels to ask about limits, self-exclusion, or anything related to your gambling habits.

No question is too small, and nothing you tell us is judged. If you're unsure where to start, simply get in touch and we'll guide you through the options available to you.

Gambling should always remain entertainment, never a way to solve financial problems or escape difficult emotions. If you feel your gambling is becoming a concern, please use the tools on this page or contact one of the support organisations listed above. Our platform is intended for players aged 18 and over only.